Terms and Conditions

Babylon Idiomas S.L. (''the company'') organises Spanish language courses in Spain and Latin America. Where the company is represented by agents, travel agencies or other parties (''agents''), the company is not liable for any damage or compensation resulting from any agreement or information exchange between the client and these agents. Instead, recourse should be sought with these agents directly by clients in case of disagreement or damages.

These Terms & Conditions apply from the moment the client has submitted his or her enrolment or has provided the company with personal and payment details.

• CLIENT DOCUMENTS AND INSURANCE: The client is fully responsible for adequate travel documents, travel insurance and medical insurance. Any non-compliance and any resulting damages are the sole responsibility of the client.
• COMPANY LIABILITY: The company assumes no responsibility for accidents, theft or injuries during the client's stay with the company.
• PROGRAM CHANGES: The company may change course structure and timetables at its discretion. The client is entitled to a refund of tuition fees for those courses or part of courses that the company is not able to offer.
• HOLIDAYS: National and local holidays are not replaced with classes. Instead, an alternative activity is offered. When two holidays fall in the same week, classes will be held on one of the two days.
• MINIMUM AGE: The minimum age for attending Babylon Idiomas is 18 years. Dispensation can be granted for younger clients from time to time.
• PAYMENT: If a clients books more than 28 days in advance, a minimum 50% deposit is required at the time of booking. The remainder needs to be paid no later than two weeks before the first school day. Immediate payment in full is required for clients booking less than 28 days before the desired start date. The client will have no access to class before payment in full has been received. Clients who require a visa letter will need to pay the amount in full before the Company will issue such a letter.
• CHANGE OF START DATE: Clients can change the start date of the course, subject to availability, provided they do so 28 days before the start of the originally booked course. A handling charge of €40 applies.
• CANCELLATION:
  • Clients can cancel enrolments within 7 working days from the enrolment date provided the course has not started. A cancellation fee of €40 applies.
  • Courses and accommodation cannot be cancelled neither wholly nor partially from the original start date onwards.
  • Enrolments for which a visa letter has been issued by the Company cannot be cancelled unless written proof is provided that the visa has been denied. An administration fee of EUR 100 applies for these cancellations.
  • Clients canceling more than 4 weeks before the start of their course owe the company 25% of the tuition and accommodation fees plus any applicable enrolment and placement fees.
  • Clients canceling more than 1 week but less than 4 weeks before the start of their course owe the company 50% of the tuition and accommodation fees plus any applicable enrolment and placement fees.
  • Clients canceling more within less than 1 week before the start of their course owe the company 75% of the tuition and accommodation fees plus any applicable enrolment and placement fees.
  • A separate cancellation insurance is offered by the company. This cancellation insurance repays your unused tuition and accommodation fees in the following cases: a) you cancel your course at least 3 days before the start of your course or b) you need to cancel your course after the start of our course for urgent medical reasons related to you or your direct family.
    • We need to receive your cancellation in writing (email or fax) and in case of urgent medical reasons, we require a medical certificate.
    • "Unused" fees are defined as those fees that apply from the first Monday after you informed us in writing about your cancellation.
    • Excluded from the cancellation insurance are enrolment fees, placement fees and the cancellation insurance itself.
    • The cost of this cancellation insurance is 4% of the total invoice value
• CODE OF CONDUCT: Clients are expected to attend classes, inform the school in case of absence and respect fellow students, teachers and staff. In case the company has provided for accommodation, clients are equally expected to be responsible tenants. The company reserves the right to expel students from the program and/or accommodation at its sole discretion if it finds clients in breach of its basic code of conduct.
• COURT OF LAW: The law of Spain shall apply to his agreement.